HomeDialect

Terms of Service

Effective date: November 1, 2026

These terms govern your use of HomeDialect ("the Service"), provided by Your Company SRL, [company address] ("we", "us"). By creating an account you agree to them. If you use the Service for an organization (for example a church), you confirm that you may accept these terms on its behalf.

1. The Service

HomeDialect lets you translate live speech, such as a sermon, into other languages in real time. You send audio from your computer; listeners hear the translation on their own devices through a link, a QR code or a player on your website.

Translation is produced automatically by artificial intelligence provided by third-party providers. Machine translation can contain errors, omissions or delays. Do not rely on it where a mistake could cause harm (for example medical, legal or safety information) without a qualified human interpreter.

2. Your account

  • You must give accurate information and keep your password and sign-in methods secure.
  • You are responsible for everything that happens in your account, including broadcasts started by volunteers you give access to.
  • You must be at least 18 years old, or have the consent of the organization you represent.
  • Tell us immediately at support@homedialect.com if you suspect unauthorized use.

3. Minutes, plans and payment

  • The Service is measured in translation minutes. One minute of broadcast in one language uses one minute; the same minute in two languages uses two.
  • Plans are monthly subscriptions that include a number of minutes per billing period. Unused plan minutes expire at the end of the period.
  • Minute packs are one-time purchases. Pack minutes do not expire while your account exists.
  • Free trial: new accounts may start a plan with a free trial that includes free minutes. A payment method is required. If you don't cancel before the trial ends, the plan starts and is billed automatically.
  • Running broadcasts are never cut off for lack of minutes. If your balance reaches zero during a broadcast, translation continues up to a safety limit, and the extra minutes are deducted from your next purchase or renewal. You need a positive balance to start a new broadcast.
  • Auto-reload (optional) buys the pack you choose when your balance falls below the threshold you choose, up to the monthly limit you choose. You can turn it off at any time.
  • Prices are shown on our website. Taxes (such as VAT or sales tax) are added where required.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. Paddle's Buyer Terms apply to your purchase.

4. Cancellation and refunds

You can cancel your plan at any time in Billing. It stays active until the end of the paid period and does not renew. Refunds are handled as described in our Refund Policy.

5. Acceptable use

You agree not to:

  • use the Service for unlawful content or for content that incites hatred, violence or discrimination;
  • broadcast content you don't have the right to broadcast;
  • try to bypass limits, access other customers' data, disrupt the Service, or reverse engineer it;
  • resell the Service without our written permission;
  • use the Service to process special categories of personal data beyond what is necessary for your event.

We may suspend broadcasts or accounts that break these rules, after warning you where reasonably possible.

6. Your content

You keep all rights to the audio you broadcast. You give us the permission needed to process it in order to provide the Service (receive it, send it to translation providers, deliver translations to your listeners). We do not store your audio or translations after they have been delivered, except for short technical buffers. Translation providers may keep them for a limited time under their own terms, as stated on our sub-processors page. Translations are produced by artificial intelligence and can contain mistakes.

7. Privacy

Our Privacy Policy explains how we handle personal data. For the audio you broadcast, you are the controller and we act as your processor under our Data Processing Agreement, which forms part of these terms.

8. Availability and changes

We work hard to keep the Service available and reliable, but it is provided "as is" and we don't guarantee uninterrupted operation. We may perform maintenance and improve or change features. We will give reasonable notice of changes that significantly reduce the Service.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential damages, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability for intent, gross negligence, death or personal injury, or any liability that cannot be limited by law. If you are a consumer, your mandatory statutory rights are not affected.

10. Suspension and termination

You may delete your account at any time in Settings › Privacy & data. We may suspend or close accounts for serious or repeated breaches of these terms, non-payment or fraud. On termination, unused minutes lapse unless the law requires otherwise.

11. Changes to these terms

We may update these terms. We will notify you by email or in the app at least 30 days before material changes take effect. If you don't agree, you may cancel before they apply.

12. Law and disputes

These terms are governed by the laws of Romania. Courts at our registered office have jurisdiction, unless mandatory consumer law gives you the right to sue in your own country. Consumers in the EU can also use the EU's online dispute resolution platform.

13. Contact

Your Company SRL · [company address] · support@homedialect.com