Refund and Cancellation Policy

Effective date: November 1, 2026

Payments for HomeDialect are processed by Paddle.com, our merchant of record. Refunds are issued by Paddle to your original payment method.

Free trial

You are not charged during the free trial. Cancel at any time before it ends in Billing and you won't be charged.

Plans

You can cancel at any time. Your plan stays active until the end of the period you paid for and then stops; we don't refund partial periods. If you are charged for a renewal you forgot to cancel and you haven't used any of that period's minutes, contact us within 14 days and we will refund it.

Minute packs

Unused packs can be refunded within 14 days of purchase. Packs you have started to use are not refundable.

If something didn't work

If a broadcast failed because of a problem on our side, write to support@homedialect.com with the date of the service. We will give you the minutes back, or a refund if you prefer.

Consumers in the EU and UK

If you buy as a consumer, you have a 14-day right of withdrawal. Because the Service starts immediately at your request, you agree when purchasing that the right ends once you have used it, as permitted by law. You are always entitled to a refund for minutes you have not used within those 14 days.

How to ask for a refund

Email support@homedialect.com from the address of your account, or contact Paddle through the link on your receipt.